Q: How long does shipping take?
A: All orders are processed within 2-3 business days. Shipping time is Standard Australia Post delivery to your location from Brisbane.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification via email or text message. To get your tracking number, simply send us an email us at INFO@JONLECOURTSALON.COM and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product.
Q: How do I order on your website?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Jon le Court provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we will get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through email. Send us an email at INFO@JONLECOURTSALON.COM with any questions or concern that you have.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us here and we will get back to you as soon as possible.